Most items are custom made to order. Please allow 2-5 weeks for delivery. 

All orders are custom packaged with special care to ensure the quality and safety of your purchase. Unless specified otherwise, all orders are shipped via United States Postal Service (“USPS”). Domestic Shipping is free, customer is responsible for International Shipping costs. Madeline Davy is not responsible for any duties, taxes, or other fees that may be assessed on international shipments.

Ship Windows

All orders are subject to production and fulfillment lead times before they ship. Each piece is estimated to ship within the ship window specified on its respective product page, and all ship windows are measured from the next business day after an order is placed.  Please note that certain pieces may have different ship windows, and all ship windows specified are estimates only.  While we aim to ship your order within the stated ship windows, the actual time to ship your order may be longer or shorter depending on production capabilities and other conditions.  If you wish to check on the status of your order, please do not hesitate to contact us at customerservice@madelinedavy.com.

Sales Policy

All sales are final. If you have any questions about a piece before making a purchase, please do not hesitate to contact us at customerservice@madelinedavy.com  We will gladly address any questions or concerns you may have.

In the event you receive an item that you believe is damaged or defective, we require that you email customerservice@madelinedavy.com within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item.  We reserve the right to deny any request for return, exchange, or repair.